Replacement and refund policy

You may change your session date once free of charge if requested 24+ hours before the booked time. Further changes may carry an admin fee set when you ask.

If you do not attend without prior notice, no amount is refunded. Please contact us as soon as you know you cannot attend.

Weather and sea conditions

Weather or sea conditions: contact the centre. The schedule below is the published cancellation policy.

Health reasons

If you cannot attend for documented health reasons (medical report), we will work with you on a suitable solution, including another date or a partial refund.

How to request a refund

1. Contact us on WhatsApp or email with a cancellation request.
2. Send the booking number and the reason for cancellation.
3. Refunds are processed within 5–7 working days.
4. The amount is returned via the same payment method used.

Complaints and response times

We offer a complaint channel on the site and social channels. A ticket is opened with a clear number. We reply within 24 hours and resolve within 7 working days.