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Sea Professional
العربيةBook now

Submit a complaint

You can submit a complaint from this form, or via WhatsApp and social accounts. A ticket is opened with a clear number so you can follow replies and status. Tickets can be followed in the customer’s language / English UI.

Complaint handling times

  • We respond to the complaint within 24 hours of receiving it.
  • We process and close the complaint within 7 working days of the receipt date.

Submit a complaint via social channels

You can send a complaint on WhatsApp or via the official accounts below. Tickets can be followed in the customer’s language / English UI.

WhatsApp — complaintInstagramX (Twitter)On-site complaint form

Complaint form

You will get a ticket number to follow status and replies. If you add an email, you will receive a follow-up link.

For general technical support see Support centre. For cancellation and refunds see Replacement and refund policy.