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Sea Professional
العربيةBook now

Support centre

A ticket with a clear number, a threaded conversation, and status tracking until closure. You can follow it in Arabic or English according to the page language. For formal e-commerce complaints also use the complaint page.

Open a support ticket

You will get a ticket number to follow status and replies. If you add an email, you will receive a follow-up link.

Complaint handling times

  • We respond to the complaint within 24 hours of receiving it.
  • We process and close the complaint within 7 working days of the receipt date.

Follow an existing ticket

Enter the ticket number and the mobile used when it was opened.

Submit a complaint via social channels

You can send a complaint on WhatsApp or via the official accounts below. Tickets can be followed in the customer’s language / English UI.

WhatsApp — complaintInstagramX (Twitter)On-site complaint form